Support

Questions about your account, a payment, or how Depler works — here's how to get help.

1Common topics

2Frequently asked questions

Yes. Depler never holds your money. Transfers run bank-to-bank over ACH through our regulated payments partner, Stripe. We don't store card numbers, and you link your bank through a secure connection — not by typing account details into the app.

Sign up in the app with your phone number or email. To delete your account, go to Settings → Delete Account in the app, or email dmpkly@gmail.com and we'll take care of it. Deleting your account removes your personal information, though we may retain transaction records for a limited time as required by law — see our Privacy Policy.

Depler moves money bank-to-bank over ACH, so everyone splitting a tab links their bank once (via Stripe's secure connection) to send or receive payments. It's a one-time setup and takes about a minute. If your bank connection stops working, try relinking it from Settings → Bank Account; if that doesn't fix it, email us.

ACH transfers typically settle in 1–3 business days. You'll see a payment marked pending until the transfer actually lands, so the app never shows a payment as complete before the cash has arrived. If a payment fails (for example, insufficient funds or a bank decline), the payer is notified in-app and can retry with a different bank account.

Whoever pays the bill opens a tab and scans the receipt. Everyone in the group joins the tab and taps the items they had. Once everyone's claimed their items, the app totals it up and — if the leader has approved payments — automatically charges each person's linked bank back to the payer. You can also mark your share as paid in cash.

Receipt scanning uses automatic text recognition and occasionally misreads an item or price, especially on faded or crumpled receipts. The tab leader can edit any item, price, or quantity before the group starts claiming — just tap the item to fix it.

Depler is free to use. A small service fee — about 3.5% of your share, capped at $3 — applies only when Depler collects a payment on your behalf, and it's always shown before you confirm. Paying your share in cash is $0. No subscriptions, no ads, no selling your data.

Yes. Email dmpkly@gmail.com to request a copy of your data or to have it deleted, and we'll handle it. Full details are in our Privacy Policy.

For now, yes — everyone splitting a tab needs Depler and links their bank once. After that, claiming items is a few taps. Paying without downloading the app is something we're actively building.

Email dmpkly@gmail.com with a short description of what happened, what you expected instead, and a screenshot if you have one. That's the fastest way for us to track it down.

3Still need help?

Email dmpkly@gmail.com and we'll get back to you within one business day.

Depler LLC · Miami, FL